You may withdraw your real money deposits and winnings held in your account at any time provided that:
- you have fulfilled all the needed account information with correct and accurate information;
- you have confirmed your phone number and email address;
- we have completed any verification to our reasonable satisfaction as per the Terms and conditions and KYC policy or other supporting documents. Where we have requested information from you to carry out these checks, any delay in providing this information may cause an additional delay when withdrawing funds;
- there is currently no ongoing investigation where we have reasonable grounds to believe you may have engaged in any illegal or prohibited acts which could entitle us to withhold funds under the Terms and conditions; and
- during the last 30 days, starting from the date of withdrawal request, the account must have at least one deposit.
Available withdrawal methods are clearly stated on our Website. If you need any suggestions or advice, please contact our customer support to inquire about the withdrawal methods most favourable for your country of residence.
We do our best to process your withdrawals as quickly as possible. The time for a withdrawal request to be finalized may vary due to different circumstances, namely additional checks, however, a withdrawal attempt should be validated or denied as fast as possible. The procedure may take from 1 to 14 days.
The time for transferring to you the full amount of winning may vary depending on the amount of withdrawal:
- the amounts up to ₹100,000 are paid within 12 hours;
- the amounts of ₹100,000 to ₹300,000 are paid within 5 business days after the casino receives an official withdrawal request;
- the amounts over ₹300,000 are paid within 21 business days, starting from the withdrawal request validation.
Please contact our Support team in order to calculate the precise term for your withdrawal.
We reserve the right to carry out additional verification procedures for any payout exceeding the equivalent of ₹ 100 000. We further reserve the right to carry out such verification procedures in case of lower payouts. If additional verification is required, we will not prevent you from withdrawing funds from your Account if we could reasonably have requested and/or obtained that information from you earlier, for example, at Account registration.
Subject to our Terms and conditions, we apply certain restrictions on withdrawals of funds not used for wagering. It is not recommended to request a withdrawal of a deposited amount until a user has wagered or bet a deposited amount at least twice. If the deposit is unenclosed, a commission of 10% of the withdrawal amount is automatically deducted.
Whenever possible, the Company shall pay your withdrawals by using the same method you used to make your deposits. Withdrawal payments may only be made in the name and to the registered account holder
We will only instruct payments to be made to accounts with which you have deposited. All withdrawal requests to another account will be approved at the discretion of the Company, which reserves the right to reject such a request without explaining the reason subject to this policy or Terms and conditions.
Fee charges for withdrawals will be debited directly from the user’s account depending on the withdrawal method used. These fees may be dependent on factors such as the currency used in the account, or the user’s place of residence. Notwithstanding the above, it is possible that your bank or the payment solution that you use charges your account for transaction fees. Such fees are not dependent on us and we do not assume any responsibility for them.
The user is obliged to provide the Company with the requested documents and information within two days (48 hours) after confirming the withdrawal process by sending the email. The withdrawal process will be rescinded in case the user will not provide the requested items in a timely fashion.
Withdrawal requests are processed 24/7. Each user is limited to 5 withdrawal requests per twenty-four hours.
Should you require additional information, please contact our Customer support.